FacilPay: Support
For assistance, please contact: support@facilpay.io
We aim to respond within 24–48 hours. For privacy-related inquiries: privacy@facilpay.io
For legal matters: legal@facilpay.io
How do I create a wallet?
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When you sign up, you’ll be prompted to create a secure, self-custody wallet. Make sure to store your recovery phrase safely.
How do I send crypto in chat?
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Tap the “Pay” button inside any conversation and follow the instructions.
What if my transaction fails?
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Transactions may fail due to network conditions or insufficient network fees. Please check your balance and try again.
How do I contact support?
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You can reach us anytime at support@facilpay.io.
Is my wallet secure?
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Yes. FacilPay is non-custodial and uses end-to-end encryption. Only you control your assets.